You will receive an order confirmation shortly after placing your order and will receive a shipping confirmation and tracking number once the order has shipped.
All online orders are shipped with 2-day delivery (or less) via FedEx and contain ice packs. Please ship to a mailing address where an individual can receive the package upon arrival. Your Cookie Dough will arrive chilled or frozen and should be placed in the refrigerator or freezer immediately. All of our items are perishable; therefore, if packages will not deliver by Saturday, they will ship the following week. Orders are not shipped out same day. If the shipment will not arrive by Saturday, it will ship the following Monday. Please keep in mind National Holidays will often change transit times.
You can refrigerate your Cookie Dough for up to 3 weeks. You can freeze your Cookie Dough for up to 9 months.
We have no control over delays caused by carriers, information errors, changes to orders or weather, so please be patient if an issue arises. If the delay becomes problematic, please reach out to us at email@example.com.
All online orders are final and because our Cookie Dough is perishable, we are unable to offer returns or exchanges. A 100% refund will be applied to your original payment method if the product arrives with physical or temperature damage (broken plastic, swelled tops). Please submit refund requests with photos to firstname.lastname@example.org and we will apply the credit ASAP.